As we mentioned above, workforce optimization is all about improving and simplifying processes in order to address challenges that businesses face. Those challenges can relate to anything from workforce managem
Acustom workflowis a purpose-built sequence of tasks, rules, and actions designed to alignexactlywith your business’s unique processes, goals, and challenges. Unlike generic, off-the-shelf workflows, a custom workflow acts like a tailored suit—it fits your organization’s specific needs, adapts...
By implementing workforce optimisation, organisations can better manage agent and workflow processes. This can be done across various functions, providing a unified view of contact centre performance. Improve the Customer Experience WFO solutions are designed to improve the customer experience (CX). This...
A workflow is a system for managing repetitive processes and tasks which occur in a particular order.
Streamline tasks and boost productivity with workflow automation. Automate repetitive processes, reduce manual effort, and improve team efficiency.
Workflow improvement vs. Business process management Both terms are often used interchangeably when, in reality, they are related but different concepts. Workflow improvement targets the optimization of individual workflows to enhance efficiency and productivity. On the other hand, business process managemen...
Resource optimization is an umbrella term that covers a wide range of methods that are employed in project management to match project resources to the project schedule. It’s involved in the allocation and management of resources in as efficient a manner as possible. These resources can be anyth...
A workflow engine is an application that runs digital workflow software. Also called orchestration engines, workflow engines enable businesses to create and automate workflows, often by using low-code or no-code visual builders. Whereas traditional, manual workflows require IT personnel to manage and ...
Workflow Management vs. Business Process Management (BPM) Workflow management is concerned with the management and optimization of specific tasks or series of tasks within a single process. It’s about ensuring that these tasks, often part of a larger process, are executed efficiently and in the ...
Teams can use process visualization tools such as workflow diagrams to map out what the most optimal version of the process at hand looks like. Phase 2: Measure. Since DMAIC is a data-driven approach to process optimization, baseline measurements should be taken to accurately reflect the ...