What is a user scenario? Why you should create user scenarios How to write a user scenario User scenario example The difference between a user scenario, user story, and user journey Empathize with the help of user scenariosUX is all about empathizing with users in an effort to iteratively dev...
What are user flows and why do we use them in UX design? Learn everything you need to know about user flows in this beginner's guide.
Unlock the secrets of user experience (UX) design with Lyssna's guide. Learn what it is, why it's important, and how it can improve your website or app. Discover the process of creating a seamless user experience that drives conversions and customer sati
When it comes to designing digital products, it’s important to understand the difference between a user journey and a user flow. While they may sound similar, these two concepts are actually quite different. Let’s take a closer look at what each one is, and how you can use them to cr...
A user journey map / UX journey map vs a customer journey map Sometimes, the phrases “user journey mapping” or “UX journey mapping are used interchangeably with “customer journey mapping”. In most cases, this is accurate – the users of your website are your customers, so creating a ...
● The best way to optimize your user experience is to observe what your customers like and dislike about your platform interfaces. Make usability changes accordingly. ● User experiences will continue to be crucial parts of the customer journey in the coming years with more emphasis on voice, ...
“User experience encompasses all aspects of the end user’s interaction with the company, its services, and its products.” More often than not, UX is focused on the digital arena and refers to interfaces, interactions and the design of software products for desktop and mobile. ...
A user journey map is a visual representation of the totality of the customer experience. It tells you how well you’re addressing customer pain points and meeting customer needs and where those actions are taking place.Although the practice lives with the Product and UX teams, it is a ...
Get an express UX Audit. Done in 24 hours. Submit designs. Get a review the next day. It's that simple. Try now What is a User Flow A user flow is a path users take to complete a certain task. This path includes the journey from the entry (like login) to the task completion (...
User Experience (UX) is the holistic journey users traverse as they use a product. Not only does it include their direct interactions with the product, but also how it fits in with their overall task completion process. Regardless of whether different aspects of the experience are under the di...