Search functionality is a crucial factor in self-service. When creating a search function for your self-service portal, make sure that you are focusing on user experience, first and foremost. Make the search bar easy to locate and large enough to fit longer queries. Include auto suggestions, ...
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Technically speaking, SaaS architecture is built on a multi-tier model, which includes: Front-end tier: This tier is responsible for the user interface and the delivery of the commands from the user. HTML, CSS and JavaScript are mostly used in this tier Application tier: This tier caters for...
Maximize Return on Investment with New CRM Connectors for Salesforce, Microsoft Dynamics 365, and ServiceNow Simplify management and boost agent efficiency with our new CRM Connectors, which help in streamlining your tasks. User provisioning, configuration, and enabling new features are now more efficie...
In addition to creating user identities, automatic provisioning includes the maintenance and removal of user identities as status or roles change. Common scenarios include provisioning a Microsoft Entra user into applications like Dropbox, Salesforce, ServiceNow, and more....
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Common scenarios include provisioning a Microsoft Entra user into SaaS applications like Dropbox, Salesforce, ServiceNow, and many more.Microsoft Entra ID also supports provisioning users into applications hosted on-premises or in a virtual machine, without having to open up any firewalls. The table...
Freshworks’ Freshservice is a cloud-based ESM solution known for its simplicity and user-friendly approach. Additionally, it empowers organizations to deliver top-notch IT services efficiently. Advantages Freshservice is built with the end user in mind, offering a seamless and intuitive experience. ...
With these rules, CSE can detect events that deviate from the usual behavior of an Entity, such as a spike in login failures from a user, without having to define a static threshold. Once the rule is set, CSE automatically builds a normal behavior baseline for each Entity based on the ...
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