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Totango Totango helps companies connect the dot with agile customer success software by designing, running, scaling, and measuring your SaaS customer journey to retain and grow customers. Tealium Tealium is a CDP that offers machine learning that helps you predict what your customers want next by...
Building a business case for a Customer Success Platform Acquiring a Customer Success Platform (CSP) is no longer just a software upgrade — it’s a strategic investment…Revenue on repeat Totango platform Unison Request a demo Products Totango Catalyst Unison AI Features Overview Solutions Churn Pre...
There’s also Totango, which allows users to build the customer journey by choosing from templates for functions like managing contract renewals or detecting risk, and the company’s platform can integrate with other popular customer success tools and software. Making use of powerful automation tools...
In fact,expansion revenue accounted for 48% of total ARR among B2B SaaS companies in 2024. Prioritizing customer retention is essential, as a significant portion of your ARR relies on it. The key is to monitor your churn rate consistently over time, allowing you to uncover insights and determi...
So you can see where time is being spent by which CSM on what size accounts, giving you the ultimate control to maximize resources, grow accounts, and scale your team. Tools like Totango also have robust visibility into all activities in your portfolio and can show customer health in real-...
This churn number is unsustainably high, and we know fromprevious churn analysesthat high churn implies lower growth rates anddramatically less efficient growth. According toClement Vouillon’s great compendium of SaaS churn rate studies, the Totango survey shows 73% of SaaS companies have an annua...
Specialized software vendors embedded CDPs within CRM or other operational systems (Gainsight, Totango, Healthgrades, SmarterHQ, BlueCore). CDP vendors increasingly distinguished between systems that focus primarily on assembling the customer database to enterprise-wise use and those that offer extended ma...
Ingraham and her team use ChurnZero to calculate health scores, while Hayer said tools like Gainsight, Totango and Strikedeck help simplify the process. Those tools are what get Hayer excited about the future of churn prediction. “It changes the conversation because it gives you enough time to...
By Totango Team September 23, 2021 What is CSAT, what is it good for and how do you track it and use it? In this post, we’ll focus on this important customer satisfaction metric. We’ll define what it is and how it contrasts with another popular key performance indicator, NPS. We...