The average hold time is the average time taken for an operator to answer a call or the time a customer waits in the queue before being answered. Advertisements Techopedia Explains Average Hold Time Handling time is the amount of time between when the system puts the customer on hold until...
This is the average length of time a customer is put on hold before interacting with a call center agent. It’s typically calculated using a large volume of data over a specified period of time.
As a general rule, the shorter the Average Reply Time, the better. This means that customers are not having to wait long for a response. Of course, there are always exceptions to this rule. For example, if you are providing support for a complex product, it is likely that yo...
B2B, for example, had the highest average time spent on page with 1.37 minutes. This was at least 20 seconds higher than the other industries. The industries on the other end of the spectrum were grocery and energy, with an average time spent per page of 44 seconds. This gap emphasizes ...
What is Mean Time To Failure (MTTF)? Mean Time To Failure (MTTF) is the average time a non-repairable part or piece of equipment remains in operation until it needs to be replaced. It is a very basic measure that helps predict the lifecycle for components that cannot be repaired. ...
A GPA, or Grade Point Average, typically ranging from one to four, is a number reflecting your course performance on average. It’s used by universities to determine whether students meet academic standards and by students to enhance job prospects or secure admission into post-graduate programs....
Average True Range (ATR) is the average of true ranges over the specified period. ATR measures volatility, taking into account any gaps in the price movement. Typically, the ATR calculation is based on 14 periods, which can be intraday, daily, weekly, or monthly. To measure recent volatility...
The average income of the staff has been increased by 50 percent compared with last year. 与去年相比,该单位职工的收入已增加了50%。 He runs faster than me by three times. 他跑得比我快三倍。 【考查方向】 1)倍数在句中的位置一般放在第一个as...
The average IQ of the population in general, however, has increased over time. This is known as the Flynn Effect, named after James Flynn who found evidence that the average IQ in the U.S. had increased by a mean IQ of 13.8 points in 46 years. This general increase in human intelligen...
GPA, or the Grade Point Average, is a system of judging a student’s academic performance. The GPA system, though typical to the US, is also used in other countries, though factors like curriculum, grading system, and grade points relating to the system are different. While for candidates ...