To achieve that goal, Lean manufacturing defines waste as anything that doesn’t add value to the customer. This can be a process, activity, product, or service; anything that requires an investment of time, money, and talent that does not create value for the customer is waste. Idle time...
Microsoft Dynamics and Salesforce both dominate the CRM Market. As we live in an era where the customer is the King, having a CRM for every business has become the need of the hour! A CRM ( Customer Relationship Management) tool helps provide personalization service to its customers. It inc...
Today, we are excited to unveil the latest innovations coming to Microsoft Teams to make teamwork easier, more flexible, and inclusive. This post provides details for all the Teams features and solut... Data Loss Prevention (DLP) is continuously evaluating whether your Loop compo...
Even before the first day, there’s a sequence of 75+ steps and handoffs between Recruiting, HR, IT and Facilities. During this time, new members are given an email address, a t-shirt and colorful PDFs outlining what can be expected on the first day. A bottle of wine is left waiting...
Specialists develop deeper skills because they correctly identify which skills will be in demand 2-3 years ahead of need and get involved in the early adopter phase of new initiatives e.g. ServiceNow “Outside the Walls” Generalists are seen as individuals who are adept at understanding the wi...
Junction Object is the best feature offered by CRM to its customers. This feature's main objective is to strengthen the objects' connectivity in many ways. After reading this article, you will have a clear knowledge of the Salesforce Junction Object and how to create them....
Issuing refunds is no exception. To fast-track this process, you can sync your ERP with an ITSM, likeServiceNow, and automatically initiate the process in the former once the customer-facing employee creates the request in the latter.
In a world that is driven by leaders seeking to create, get ahead of, or respond to market trends and the latest buzz, Social Business has never really broken free. Whenever asked to name an exemplar of a great social business, or someone doing it well, most analysts struggle. “No one...