Voice of the Customer (VoC) is a term that describes your customer’s feedback about their experiences with and expectations for your products or services.
Surveys are a valuable way to get feedback from customers, employees or research respondents. Learn more about surveys and use our FREE tool here.
The term passkey is an amalgamation of the terms password and key, a simple but subtle way of highlighting its utility as an authentication mechanism as familiar and ubiquitous as the traditional password, but invoking the imagery of reliability associated with a sturdy lock and a physical key. ...
laws, the NHPA follows primarily an opt-out model, meaning businesses are free to process consumer data, but must notify consumers about the processing first and give them a way to opt out of the collection or sale of data. There are exceptions, however, for the data of children under ...
This trend is expected to continue, meaning that responsive email design will be more important than ever, so make sure you’re segmenting your list based on your subscriber’s device. And don’t forget, you shouldtarget your popups and opt-in forms to your mobile audienceas well!
A business goal for recommendation systems is repeated use. The more often a user perceives the recommendations they receive as “good,” meaning a close match to their preferences, the more likely they are to return to and reuse the system. Attributes of good recommendation systems include: ...
Voice technology is changing the way we interact with our devices. Siri points out your next turn in an unfamiliar town. Google Assistant scours the internet for directions on grilling salmon, and reads them to you while you work. The AI voicebot at the other end of the customer service li...
What is the meaning of student assessment? Student assessment is the process of collecting and analyzing information about what students know and can do concerning the learning objectives of a course or program. Student assessment can be used to provide feedback, improve instruction, measure learning...
Customer attrition happens when a company'scustomer basebegins to shrink. The rate of customer attrition is sometimes referred to as thechurn rate. Customer attrition can mean that a company is in trouble and could suffer a loss of revenue. Customer attrition can take place for a variety of r...
constant or assuming that only one variable changes, it is inferred that any corresponding change is directly correlated to that single variable. Ceteris paribus may help drive metrics on customer taste, customer preference, consumer spending, the price of goods, market expectations, or government ...