Definition of Customer Orientation Customer orientation is the belief that when your customers are happy and their needs are met, customer retention goes up and so does your bottom line. Practically speaking, this means thinking about what your target customer most wants and needs from you. For...
Today’s customers are increasingly well informed about the products and services they can choose from. At the same time, they have the ability to share their experiences immediately and widely. For these reasons, customer focus—taking actions to understand and satisfy your customers—is important ...
Today’s customers are increasingly well informed about the products and services they can choose from. At the same time, they have the ability to share their experiences immediately and widely. For these reasons, customer focus—taking actions to understand and satisfy your customers—is important ...
The definition of customer service is evolving. Here’s what every service professional needs to know. Customer Service Defined Customer service is thesupport you offer your customers— both before and after they buy and use your products or services — that helps them have an easy, enjoyable ex...
The definition of sales can also include the people responsible for it, and the department as a whole. At its heart, though, the true definition of sales is this: meeting a customer’s needs and providing a solution to their problem. ...
What is Customer Service? A basic question. Let's dig deep into the definition and the importance of delivering quality customer service.
What is your definition of good customer service? When faced with such a question during your interview, it's helpful to use real-life scenarios to illustrate your understanding. Here are a few examples matched to different situations:
If you’re wondering what e-commerce means, here’s the definition: E-commerce refers to the buying and selling of goods and services over the internet, offering the convenience of 24/7 availability and a global reach. Unlike traditional commerce, which typically involves face-to-face transactio...
Customer engagement is the way brands actively build an ongoing relationship with their customers through meaningful interactions along the customer journey. By cultivating this relationship, brands can foster lasting loyalty and excitement among custome
Voice of the Customer (VoC) is a term that describes your customer’s feedback about their experiences with and expectations for your products or services.