Why interviewers ask, “What is your management style?” How to prepare for leadership questions regardless of your experience. How to answer the “what is your management style” interview question. Want to lan
Social monitoring is an essential part of any social customer service strategy. It can lead to faster response times, PR crisis prevention and identifying brand advocates. Responding to customers has been shown to lead to stronger brand loyalty among customers. A successful social media monitoring st...
Social customer care, when coupled with social listening tools that flag certain terms, improves your crisis management skills. Here’s the truth: News, especially bad news, travels fast. People are more likely to post about negative experiences than positive ones in hopes of attracting a brand’...
Lee, who lives in student housing, learned Tuesday that Harvard is closing campus for the rest of the semester and shifting classes online. She said the news caught her and many other students off guard, leaving them scrambling for more information and a plan. As it stands, she's re...
In this section you will hear a talk. You will hear the talk ONCE ONLY. While listening, you may look at the task on ANSWER SHEET ONE and write NO MORE THAN THREE WORDS for each gap. Make sure what you fill in is both grammatically and semantically acceptable. You may use the blank...
What’s in a Risk Mitigation Plan? A risk mitigation plan is a comprehensive strategy that outlines the steps a business or project will take to reduce the likelihood or impact of potential risks. A well-designed risk mitigation plan can help businesses and projects avoid significant losses, dow...
How can leaders bring their communities together in a crisis? Turning inward to cultivate the qualities of awareness, vulnerability, empathy, and compassion helps leaders improve their ability to listen, soothe, and empower forward movement. As a crisis evolves, turning outward can help leaders to ...
A stock market crash is marked by a sudden drop in stock prices. You can prepare for the next crash by understanding when to hold and when to sell, diversifying your portfolio and talking to an advisor.
course of action by which they can abuse their position to solve the perceived unshareable financial problem in a way that – again, perceived by them – is unlikely to be discovered. In many cases the ability to solve the problem in secret is key to the perception of a viable opportunity...
The hope is that Americans will continue to be in the forefront of world action to counter the crisis. 作为世界上最富有和人均污染最严重的国家,美国现在肩负着重大的全球责任。 As the richest and by far the most polluting nation per capita, the USA has a grave, and now global, responsibility...