Business impact analysis is an important tool to help plan for the inevitability of consequences and their cost. BIA is a versatile process that’s used for risk assessment, business continuity planning and dis
Social monitoring is an essential part of any social customer service strategy. It can lead to faster response times, PR crisis prevention and identifying brand advocates. Responding to customers has been shown to lead to stronger brand loyalty among customers. A successful social media monitoring st...
Individuals typically find that some treatments work better for them than others or that a combination of specific treatments is most effective. The course of treatment will ultimately depend on the individual’s circumstances, age, history, and whether they have associated concerns such as substance ...
The transition to online exams should work for most students, Conran says, but those with children, multiple roommates or a failed internet connection could run into issues. Experts say students in these situations should communicate with their professor about the issue. Conran says, ...
Why interviewers ask, “What is your management style?” How to prepare for leadership questions regardless of your experience. How to answer the “what is your management style” interview question. Want to land more job interviews? Create the perfect resume in our builder: Pick a professional...
Lee, who lives in student housing, learned Tuesday that Harvard is closing campus for the rest of the semester and shifting classes online. She said the news caught her and many other students off guard, leaving them scrambling for more information and a plan. As it stands, she's req...
in theory and more practically—for millennia. More recently, thinkers like August Comte have argued that generational change is the engine behind social change. Specifically, each generation entering into a new life stage at more or less the same time is the pulse that creates the history of ...
How can leaders bring their communities together in a crisis? Turning inward to cultivate the qualities of awareness, vulnerability, empathy, and compassion helps leaders improve their ability to listen, soothe, and empower forward movement. As a crisis evolves, turning outward can help leaders to ...
The hope is that Americans will continue to be in the forefront of world action to counter the crisis. 作为世界上最富有和人均污染最严重的国家,美国现在肩负着重大的全球责任。 As the richest and by far the most polluting nation per capita, the USA has a grave, and now global, responsibility...
Social customer care, when coupled withsocial listening toolsthat flag certain terms, improves your crisis management skills. Here’s the truth: News, especially bad news, travels fast. People are more likely to post about negative experiences than positive ones in hopes of attracting a brand’s...