It is out of these models that SIAM was born. It’s the strategic process which gives an IT department the framework it needs to efficiently manage multiple vendors to accomplish organizational goals with full oversight over the process and with appropriate quality control measures in place. Multi...
ITIL Author, Executive Advisor and Innovation Consultant Anthony is a highly respected advisor, consultant, thought leader, author, examiner in ITSM, DevOps, Agile, Kanban, Data Analytics, SIAM and ITAM. He has successfully suppported many industries and orgnizations globally with Service Management...
ITIL 4 recently shifted from recommending ITSM “processes” to introduce 34 ITSM “practices.” Their reasoning for this updated terminology is so that “elements such as culture, technology, information, and data management can be considered to get a holistic vision of the ways of working.” T...
Shift Towards Service Integration and Management (SIAM) As organizations increasingly rely on a mix of internal and external IT service providers, Service Integration and Management (SIAM) is gaining traction. SIAM involves coordinating and integrating the services provided by multiple suppliers into a ...
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frameworks or not. DevOps is much more than just automated development and promotes the importance of collaboration and a blame-free culture. Moreover, ITSM and the ITIL approach shouldn’t be pigeonholed as an administrative burden but used in an agile way to fit different companies' unique ...