The rise of Shadow AI in CX: 4 benefits to an integrated strategy If your agents aren’t equipped with the right AI tools, there’s a strong chance they’re using… Customer serviceCustomers and partnersExecutive insightsResearch and data ...
Shadow planning is a proactive approach that empowers companies to create multiple contingency strategies based on potential risks and scenarios. Unlike traditional supply chain planning, which often relies on static forecasts and plans, shadow planning leverages real-time data and predictive analytics to...
Shadow IT is the use of Information Technology assets, such as devices, software, applications or services that are not authorized or tracked by the organization’s IT department. In recent years, many organizations have adopted cloud-based applications and services. Some companies also allow ...
Today, the protection of endpoints is necessary to prevent, contain, mitigate, and remediate external and internal threats. Solutions and strategies must scale to meet the growing diversity of devices, whether on-premises or remote, employee, or vendor. Most importantly, you should build yourendpoin...
What Is Shadow IT? Shadow IT refers to the use of hardware, software, or cloud-based services in an organization without the knowledge or approval of the central IT department. This typically happens when employees use unsanctioned applications, devices, or cloud services to perform their work mo...
Since it is difficult to document tacit knowledge manually, mentorship can be a good option to consider. Mentorship programs allow juniors to shadow their seniors and work alongside them to learn the tricks of the trade. Experienced members of a team can train newcomers or juniors on how to pe...
Businesses that are struggling to contain the growth of shadow IT — a major concern for many businesses today — can especially benefit from CASB services. How do CASBs integrate with SASE? Secure access service edge, or SASE, is a cloud-based network infrastructure model that consolidates ...
Capital One Breach Casts Shadow Over Cloud Security What are Data Breach Laws? It feels like every news cycle has more data breaches. Are data breaches occurring more? Or are we just hearing about them more? It's likely that the increasing appearance of data breaches in the news is being ...
still be gaps (just like with Shadow IT). While SSO can reduce passwords, it doesn’t cover all logins; MFA enables additional security but can add user friction. For every login, especially those credential–based sites that leave gaps that hackers can slip through, a password manager is ...
Understanding Shadow IT Unauthorized software can be a major pain for network administrators. When a business sets out to add to their IT, they often choose solutions based on their immediate needs. This is because when trying to look to the future an organization cannot know what obstacles ...