ServiceNow: ServiceNow is a leading ITSM platform known for its wide range of features, including incident management, change management, asset management, and more. It offers a cloud-based solution that allows businesses to automate IT workflows and deliver seamless service experiences. BMC Helix: ...
Singularity Platform by SentinelOne Cortex XDR Adaptive network hardening deprecation July 31, 2024 Estimated date for change: August 31, 2024 Defender for Server's adaptive network hardening is being deprecated. The feature deprecation includes the following experiences: ...
Implementing IT service management can mean a substantial shift in the way an organization's IT department functions and delivers value. However, it is not a one-size-fits-all solution; the implementation of ITSM requires careful planning and must take the specifics of the company and its struc...
Enterprise Service Management involves the implementation of new processes and practices, and this can be disruptive to the organization. It may be necessary to implement a robust change management process to ensure that the transition to ESM is smooth and successful. Skills and training Implementing ...
Support for Webex Contact Center CRM Connector in ServiceNow's Vancouver Edition The Webex Contact Center ServiceNow Connector is now available for installation in your Vancouver edition from the ServiceNow store. This means you can easily integrate and enable your agents manage customer interactions, en...
ServiceNow is a leading cloud-based ESM platform that offers a comprehensive suite of service management solutions. It provides ITSM, IT operations management (ITOM), customer service management (CSM), and more. ServiceNow is known for its robust features, scalability, and extensive integration capabi...
Support for Webex Contact Center CRM Connector in ServiceNow's Vancouver Edition The Webex Contact Center ServiceNow Connector is now available for installation in your Vancouver edition from the ServiceNow store. This means you can easily integrate and enable your agents manage customer interactions, en...
ServiceNow Creator Workflows offers a simple, single platform environment where citizen developers can quickly be empowered with pre-built templates and easy-to-use low code tools. This same single environment can optimize multi-skill collaborations among developers with varying levels of experience. No...
GA: ServiceNow integration is now generally availableMarch 12, 2024We're announcing the general availability (GA) of the ServiceNow integration.Preview: Critical assets protection in Microsoft Defender for CloudMarch 12, 2024Defender for Cloud now includes a business criticality feature, using Microsoft...
Their buy-in is important for ensuring that the strategy is adopted across the organization and that it has the necessary resources for successful implementation. Key Benefits Facilitates alignment between IT and business leadership. Ensures adequate funding and resources for EA initiatives. Promotes a ...