Service excellence is recognised as a means to delight customers, enhance customer loyalty, and build long-term customer relationships. The existing service excellence models focus on the perspective of customers but fail to provide a systematic approach to implementation. On the other hand, business ...
What is a service mesh? A service mesh is a dedicated infrastructure layer within a software application that handles communication between services. A service mesh can handle traffic routing, security, observability, and resiliency functions, while abstracting these complexities away from individual ...
Train staff.New hires and current employees alike require training to succeed in their roles. Trainings for new and veteran agents may include classroom lectures, role-playing and interactive videos. Ongoing training is just as important as training at the time of hiring, as it provides employees ...
Quality Control is an essential part of everyday life, yet it often goes unnoticed. It’s the process that ensures the products and services one uses meet high standards of excellence. Read the blog ahead to know what Quality Control is, why it’s necessary, the different types of Quality...
When is a CoE a good idea? A CoE is a good idea when an organization has a need for: 1.Consistent and standardized practices across the organization 2.A centralized source of expertise and knowledge, support and training for employees 3.Improved performance, reduced costs, increased innovation...
What is a newer approach to leadership? This new approach to leadership—what we sometimes callservice leadership—is based on a simple idea: rather than directing people, it may be more effective for leaders to be in service of the people they lead. The focus is on how leaders can make ...
What is an LMS? 'LMS' stands for Learning Management System — a software platform for creating, delivering, tracking, and managing training and educational programs. In today's rapidly evolving world, LMS platforms have become fundamental tools designed to address the need for structured and ...
Boost Internal Communication:Ensure clear, open dialogue between teams to align on service goals and streamline processes. Invest in Targeted Training:Provide tailored training and coaching to enhance your team’s skills and confidence. Use AI for QA:Implement AI tools to automate quality assurance, ...
What is sales training, and why is it a key piece of the sales enablement puzzle? Read more about improving sales training.
What is excellence? Now that we’ve defined operations, let’s tackle the second part of the term: excellence. In the context of business operations, excellence may refer to how well a business: Does things better than competitors Does things better than they were done previously ...