In the new workplace, with its emphasis on flexibility, teams and a strong customer orientation, this crucial set of emotional competencies is becoming increasingly essential for excellence in every job in every part of the world. —Daniel Goleman 13 Every great business is built on friendship. ...
Service excellence is recognised as a means to delight customers, enhance customer loyalty, and build long-term customer relationships. The existing service excellence models focus on the perspective of customers but fail to provide a systematic approach to implementation. On the other hand, business ...
Achieving operational excellence in the workplace requires establishing a robust training and development plan that focuses on the five key principles outlined above. The training should involve people at all levels of the enterprise and aim to empower them with the practical skills, principles, and ...
The definition of operational excellence has its roots in the Shingo Model, an approach to business that emphasizes quality at the source, value to the customers, a zero-inventorysupply chainand an understanding of the workplace at all levels. It was created by Dr. Shigeo Shingo, a business ...
Meanwhile, most young people in the West are expected to leave what could be life's most momentous decision—marriage—almost entirely up to luck. 同时,人们认为西方的大多数年轻人把婚姻这一可能是人生最重要的决定几乎完全交由命运来安排。 柯林斯高阶英语词典 He drinks what is left in his glass ...
Leading brands across all sectors, private and public, acknowledged the need to work together to ensure service is not compromised during the period of transition to a more digital and automated world. Read more CCA REAL VOICES Vlog: Reimagining BPO Procurement ...
The most successful vision insurance plan helps employees save the most money．
What is a newer approach to leadership? This new approach to leadership—what we sometimes callservice leadership—is based on a simple idea: rather than directing people, it may be more effective for leaders to be in service of the people they lead. The focus is on how leaders can make ...
Understanding how to encourage & build brand loyalty could mean the difference between meeting/missing your revenue targets. Learn how here.
4. Instill pride within the workplace(Credits: Unsplash)Employees' happiness is significantly linked to their sense of pride in the workplace. If your employees are proud of working at your company, mentally pat yourself on the back. It means you are doing a great job!