JIRA Service Desk by Atlassian is modern service desk software that's aimed at development-focused teams, but easy for anyone to use. It's quick to set up and ready to go with automation rules, SLAs, and real-time reporting. It comes with capabilities to manage ITIL-certified processes inc...
What if I told you, there was something you have with you right now, that can give you the support, information & ability you need to keep everyone and everything you love safe and sound, PLUS the power to gather your family in seconds no matter where they are. What is it? It’s ...
By default, the application is installed under the C:\ManageEngine\ServiceDeskPlus-MSP directory. To select a different location for installing the application, click Browse. Select a folder and click OK. NOTE: The names of the folder and its parent folder must not contain any space...
Desktop as a Service (DaaS) is acloud computingoffering in which a third-party provider delivers virtual desktops to end-users over the Internet. Instead of relying on on-site desktop infrastructure, users remotely access and use desktop environments that run invirtual machines (VMs)hosted in the...
This feature is currently in Limited Availability (LA) for the US region. It is extended to the EMEA region as well. Customer Journey Data service (CJDS) is a next-generation customer journey management service empowering organizations to go from Data to Insights to Action. CJDS enables busine...
So, helping a customer with their preferred support channel is one of the best ways to create an excellent customer service experience. Example: Accor Plus uses Zendesk to create an omnichannel conversational experience over email, the web, the help centre and social media platforms like Face...
What is a tower desktop? A tower desktop is a type of desktop computer that has a tall, upright case that stands vertically on the floor or desk. Tower desktops are larger than other types of desktops, but they offer more room for expansion and customization. ...
In both scenarios, ITOps managers require real-time data, like service desk metrics and system uptime stats, to form decisions and ensure resources are most effective in supporting your organizational goals. Infrastructure management Another key responsibility of ITOps is overseeing IT infrastructure, wh...
iPad only: Service Desk projects and notifications have made like bananas and split. (Their view, that is.) iPad only: Issues are more responsive to screen sizes, giving you a better view of information. 88 Although there aren't any new features in this release, there's an enjoyable abs...
What is the difference between a cloud contact center and an on-premises contact center? How does migrating to a cloud contact center work? Can you share examples of customers migrating to a cloud contact center? Can you show me a cloud contact center, instead of telling me about it?