What Is PPC Management? (And Do You Need It?) 11 minute read Related Resources What Is a Marketing Mix? Your Quick Reference to the 4 Ps of Marketing 5 minute read What Is a QBR and How Can It Benefit Your Business? 8 minute read What Is a Target Audience? (+ How to Find and...
Let’s look at a specific example with revenue data — it is typically scattered across many systems and is frequently of poor quality. Despite this, RevOps teams depend entirely on this data to make important business decisions like sales rep staffing. Yet, they often have zero access to th...
The SCA TLS leaf certificate hash is provided by the agent as an input parameter. The Intel AMT device returns the hash of the AMT ODCA leaf certificate as an output parameter. The Agent sends the Intel AMT certificate hash to the management console which sends it to the SCA Ser...
From simple discovery tools that unearth important information about the buyer to QBR decks that show existing customers how much value they’ve already received from your products, value-selling technology empowers sellers to provide new value to buyers in every interaction. And, as you gather ...
For example, if data reveals that clients who agree to quarterly business reviews (QBRs) are 50% more likely to renew their contracts, your team can prioritize including QBR clauses in future contracts to strengthen client relationships and increase renewal rates....
It can be cumbersome and downright impossible to track the voice of the customer (VOC). Whether it’s a conversation, survey, or quarterly-business-review (QBR), it’s essential to find a way to capture your customer’s expectations and preferences. ...
lacking. TetraScience is actively remediating this gap, and is working on launching an internal facing tool called “Tetra Catalog” for the internal team to provide feedback. Our plan is to enlist early adopters from our customer pool to experience the Tetra Catalog in the first half of 2024...
There are times when the relationship is more balanced. In this case you can expect that there might be some rivalry between the two firms. Your customer may want to move into your area or you into theirs. This is less likely (but it c...
Cisco AI Assistant for Contact Center is designed to optimize the work of agents and improve the customer experience. AI Assistant provides AI-generated call summaries at various touchpoints throughout the customer interaction - before, during and after. The first set of capabilities available in be...
Queue-based reports (QBR) introduce three new stock reports in Analyzer. These reports deliver comprehensive insights and metrics at the queue level, covering call flows and interactions as they are presented, handled, transferred, and consulted across queues. Additionally, a new repository called as...