Discover what Microsoft Dynamics 365 is and how its intelligent business applications help your entire organization to be more agile and customer focused.
Dynamics 365 is a set of intelligent business applications that helps you run your entire business and deliver greater results through predictive, AI-driven insights. Choose one, some, or all. Dynamics 365 applications are made to work together—and with your existing systems—for a comprehensive ...
Each new update is designed and developed by the Dynamics 365 team. Any new update is first validated by the feature team, then validated in combination with the full product. During this time, extensive testing is done on various test topologies. A compatibility checker also runs tests to ...
Explore the benefits of ERP with Microsoft Dynamics 365. Learn how ERP software transforms operations, boosts efficiency, and enhances decision-making.
Welcome to Microsoft FastTrack for Dynamics 365, our customer success service designed to help your customers implement and go live so they can realize business value faster. It is an onboarding program run by the product engineering team that offers best practices, tools, resources, and expert ...
Dynamics 365 Customer Engagement (on-premises) 是“流程驱动”。但这意味着什么? 团队中的每个用户通过使用带有相同阶段和步骤的标准化业务流程来移动每个客户交互的类型,在此过程中收集并输入重要数据。 业务流程帮助每个用户遵循最佳实践,即使是在处理不经常发生的情况时候。 通过输入数据或在...
Cisco AI Assistant for Contact Center is designed to optimize the work of agents and improve the customer experience. AI Assistant provides AI-generated call summaries at various touchpoints throughout the customer interaction - before, during and after. The first set of capabilities available in be...
You can now create custom task-based apps for your users. Apps are solution-aware components that store references to the existing Dynamics 365 schema.Use the new app designer to quickly create simple (single entity) or complex (multi-entity) business apps. The app designer, which is a tile...
You can now create custom task-based apps for your users. Apps are solution-aware components that store references to the existing Dynamics 365 schema.Use the new app designer to quickly create simple (single entity) or complex (multi-entity) business apps. The app designer, which is a tile...
There is a new sortdate attribute on the activitypointer entity that you can use to control how activities are sorted by date. For example, if you want to have email entities sorted by the senton attribute value rather than the modifiedon attribute value, create a plugin or workflow to set...