the rise of the modern data stack has made real-time, interactive operational reports that can be used by employees on the frontlines more important than ever. That’s because accurate and timely information is
Operational resilience is an extension to business continuity management. While there is no definitive line between the two, operational resilience generally has a larger scope than business continuity management. One of the key differences between the two is that business continuity management often look...
Operational security (OPSEC) is a security and risk management process that prevents sensitive information from getting into the wrong hands. Another OPSEC meaning is a process that identifies seemingly innocuous actions that could inadvertently reveal critical or sensitive data to a cyber criminal. OPSE...
Operational security (OPSEC), also known as procedural security, is a process designed for risk management. The process is used by businesses to determine how to protect sensitive information from being exploited. This is done by considering the security of a network from the perspective of an at...
What is operational intelligence (OI)? Operational intelligence (OI) is an approach todata analysisthat enables decisions and actions in business operations to be based on real-time data as it's generated or collected by companies. Typically, the data analysis process is automated, and the result...
Operational intelligence is the process of analyzing real-time data to gain insights and make informed decisions to improve customer service.
Christian Johnson:So we’ve talked a lot about what operational excellence is in terms of purpose, in terms of technology. But another question is, why now? What’s happening that requires this refocus on the approach to management here?
1. It takes considerable leadership will, determination, and personal resolve to transform the culture of any organization and have people truly embrace an operational excellence mindset. This discipline is not only required in the adoption phase of an operational excellence but also in the sustainabil...
Customer service is a subset of customer experience (CX), which is a broader term that refers to the sum of all touchpoints that a customer has with a company, including sales, marketing, training, customer service, and more. Organizations often measure their customers’ experiences to assess ...
strategic and operational management, and systems thinking are critical for executive roles—but they are not skills known for sparking passion in employees. Put simply, it’s about unlearning management and relearning being human. Human-centric leadership is, as coauthor Hans-Werner Kaas puts it,...