which is both scholarly and managerially relevant. To gain a deeper understanding of the historical evolution and future trajectory of loyalty drivers, we explore the occurrence and transformation in cognitive, affective, and social drivers and how they reflect...
Second, emotional expression in the interpersonal domain may convey positive or negative affect. In light of this, it may be concluded that swearing provides a uniquely potent means of both achieving catharsis and conveying the speaker’s emotional state to others. A related issue is that swearing...
1 What is a Discourse Approach? In a business meeting between Hong Kong Chinese and Anglo-North Ameri- can businessmen, one of the Chinese businessmen might say the following: Because most of our production is done in China now, and uh, it's not really certain how the government will ...
p. 245) drew a distinc-tion betweennegativeandpositive politeness cultures. In the former, politenessstrategies are predominantly based on generating respect and social differentia-tion, while the latter predominantly use politeness strategies to display affectionand solidarity between interlocutors. Based o...
“I had a negative experience with the phone as a child that gives me a lot of anxiety any time I need to make a phone call.” “I worry that something will be misunderstood due to poor reception or the audio on a call getting garbled.” ...
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