ISO 20000 is the international standard for IT service management, developed jointly by the International Organization for Standardization (ISO) and the International Electrotechnical Commission (IEC).
The first international standard for service management, ISO/IEC 20000 wascreated in 2005 and is used by organizations around the world. ISO 20000 is a formal specification and provides requirements for things like terms and definitions, leadership structures, planning and evaluation. It’s essentially...
According to ISO,ISOis not an abbreviation. It is a word, derived from the Greekisos, meaning "equal," which is the root for the prefixiso-that occurs in a host of terms, such asisometric(of equal measure or dimensions) andisonomy(equality of laws, or of people before the law). The...
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What is IT service management (ITSM)? IT service management (ITSM) is a general term that describes a strategic approach to design, deliver, manage and improve the way businesses useIT. ITSM includes all the discrete activities and processes that support a service throughout its lifecycle, from...
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ISO 20000 Information Technology Service Management System WHAT IS ISO 20000 Back 1 resim 2 Next As with other ISO standards, it incorporates the principles of total quality management such as continuous development, leadership, employee participation, and supplier management. Today, ITIL (Information...
It is not surprising then that today virtually every RFP from government and enterprise requires an ITIL-based response. ITIL describes the most accepted guidance for enterprise IT operations. It is not a standard or a specification, but rather ties together many disparate concepts and frameworks ...