Occupancy is calculated as a percentage and represents the amount of time that advisors spend on call-related activity while they are logged in and expected to be taking calls.“Call-related activity” includes talk time, hold time and wrap time. It is often referred to as “productive time”...
Occupancy is often referred to as “utilization”, yet the two terms vary slightly. Utilization considers total time at work (including training sessions, meetings etc.), while occupancy only considers the time when advisors are active on the contact centre floor. The Occupancy Formula To calculate...
An occupancy rate is a reflection of the number of available units in a housing community, hotel, commercial building, or other...
18 of which have renters, it has a 90% occupancy rate. Similarly, a 200-room hotel with guests in 150 rooms has a 75% occupancy rate. Conversely, thevacancy rateis the number of units in a building that are not rented out as compared to the total number of units in the building. ...
Agent Occupancy is a workforce management metric for the percentage of time agents are actively engaged in interaction compared to their time logged in.
In terms of commercial real estate, occupancy is simply the amount of space occupied by paying tenants in a multi-tenant property. With office, retail and industrial properties, obtaining accurate occupancy information is relatively easy because property owners and leasing agents are open to divulge ...
Occupancy rate is a KPI used by those within the hotel industry to assess a hotel’s performance. As a metric, it is concerned with the percentage of a hotel occupied, and can be used alongside other KPIs, such as ADR (average daily rate) and RevPAR (revenue per available room), as ...
The hotel industry is always looking for ways to increase occupancy rates and maximize profits. One of the key metrics they track, next to ADR, is the hotel occupancy rate or OCC. So let’s take a look at what the OCC is and how hotels can increase it. So what is the occupancy ...
Once you find a property that fits your criteria, make sure your wholesale real estate transaction will make financial sense. First, find out the property’s fair market value. Looking at comparable properties sold in the area, occupancy rates, and cash-on-cash returns can help. Then, determi...
A certificate of occupancy is a legal document that proves a structure, such as a house or office building, is safe to inhabit. In addition to the property address and owner, a certificate of occupancy will include the following three things: ...