Important: Due to this change, unattended access from GoToAssist Remote Support v5 to GoToAssist Remote Support v4 will not be supported for versions earlier than v4.8.0.1714. Unattended access for older GoToAs
Learn about RescueAssist, which is the upgraded version of GoToAssist Remote Support v4. RescueAssist is now GoToAssist Remote Support v5, a new desktop-based and/or web-based agent console that represents substantial improvements to our current service. There is no additional cost for GoToAssist ...
User Account Control (UAC) is a Windows security feature that helps prevent unauthorized changes to the operating system. The level of UAC setting on the customer's computer influences the experience provided by the GoToAssist Remote Support application. Agents can help cust...
When the customer and agent are sharing their screen during a remote view or remote control session, GoToAssist Remote Support v5 uses a frame rate of 18-30 frames per second (FPS). The average FPS for sessions is about 22-23 FPS. What does FPS depend on? Bandwidth available for the...
Previously, multifactor authentication was only supported for GoToAssist Remote Support (v4 and v5) users. These existing users (who have already paired a mobile device with their account) will not be impacted by these changes, and their paired mobile devices will automatically be recognized and li...
Fixed issue that caused overlapping text when resizing the browser and GoToAssist Remote Support is listed among other products under the New User Settings Template pane. Classic GoTo Admin Center (v5.25.0) – September 30, 2020 New! New Email Templates Available to All Admins All account...
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With a SOS license, you can support an unlimited number of computers and devices. For comparison, TeamViewer’s commercial plan starts at $610.80/year per user, GoToAssist starts at $900/year per user, LogMeIn Rescue starts at $1,299/year per user, and BeyondTrust (formerly Bomgar) can ...
SupportRescue Resolve Pro Central GoToMyPC Partners Join GoTo's Partner Network Resellers Sign In Resolve Rescue LogMeIn Pro LogMeIn Central GoToAssist Products Solutions Resources Company MSPsFind Your Right Product Find Your Right Product Products Solutions Resources Company MSPs Contact Sales Supp...