Customer experience (CX) includes every interaction a customer has with your brand, from the first point of contact to ongoing support.
Salesforce The 360 Blog from Salesforce teaches readers how to improve work outcomes and professional relationships. Our content explores the mindset shifts, organisational hurdles, and people behind business evolution. We also cover the tactics, ethics, products, and thought leadership that make grow...
Salesforce Developer Experience (Salesforce DX) is a set ofsoftware developmenttools that lets developers build, test and ship many kinds of applications onSalesforce Platform(formerly called Force.com). Development team members can also collaborate using Salesforce DX and followAgiledevelopment principl...
SOSL is a Salesforce search language to perform text searches in records. Use SOSL to search fields across multiple standards and custom object records in Salesforce.
Finally, Experience Cloud in the Salesforce CSP enables businesses to build portals, help forums, support pages, and other kinds of sites tobetter engage with customers and collaborate with partners.Through a self-service customer service and account portal, companies can empower customers to find ...
Salesforce Visualforce is the tag-based language that helps define user interface components. Learn more about the Visualforce page in Salesforce through this blog.
While Salesforce is the market leader for CRM, there are plenty of alternative platforms. Salesforce’s two primary competitors are SAP and Oracle. SAP offers SAP C/4HANA, a full suite of customer experience solutions that include customer data management, marketing, commerce, service, and sales...
Users can choose any value in the field provided and proceed to the next step depending upon the results. Camunda vs. Salesforce Now that you have understood how the approval process works in Salesforce, I'm going to tell you about my experience working with Camunda. First things first!
Another benefit is security. Apex enforces Salesforce’s security model, ensuring that data remains protected and access is controlled based on user permissions. This helps maintain data integrity and compliance with regulations. It’s difficult not to include this in any benefit of using Salesforce...
July 18, 2023 by Trevor Holewinski in Blog, Salesforce Advice The best part about Salesforce is its capability to integrate with various platforms, systems, and applications, but they’re not always suited to the Salesforce environment, so a Salesforce API comes into the picture!