What Is a Great Customer Service in Hospitality? Customer service in hospitality involves ensuring that guests have a positive and memorable experience. This includes attending to their needs promptly, being courteous and professional, resolving any issues that arise, and going above and beyond to cre...
Discover the essence of hospitality, its impact, and how Swiss Hotel Management School equips future leaders with skills to excel in this fast-paced global industry.
Besides, "homeliness" is a unique dimension associated with behavioral and attitudinal loyalty toward accommodation-sharing.Practical implications\nThe findings help accommodation-sharing platforms and hosts identify customer concerns and the drivers of customer loyalty in accommodation-sharing.Originality/value...
Find out more about how your personal data is processed and set your preferences in the details section.We use cookies to personalise content and ads, to provide social media features and to analyse our website traffic. We also share information about your use of our site with our social...
seamless and personalized experience? Discover how NICE's Travel and Hospitality Solutions can help you create intuitive, engaging, and responsive digital touchpoints that inspire loyalty and satisfaction. Explore Travel Customer Experience Solutions and see how you can transform every interaction into a ...
If you’ve ever worked in retail or hospitality, include that on your resume, as that can showcase a familiarity with communicating with many different kinds of people. Compassion — and your ability to communicate compassionately — is also important in a medical office. Sometimes you’ll be...
Conversational AI offers a plethora of benefits and enhances efficiency, optimizes costs and improves overall customer experience. Below are the seven key benefits ofconversational intelligence. 1. It provides seamless and personalized interactions, improvingcustomer satisfactionandcustomer retentionby analyzing...
Discover what a hospitality group is, what its benefits are, and how to start new or grow an existing group to its full potential.
Some health care organizations looking to improve customer satisfaction have tried to redefine their customers as guests, applying the concept of hospitality to their operations. It is not clear, however, just what hospitality means. This paper reviews the literature of hospitality and proposes a mode...
Xenia, a phrase translating to “the sacred rule of hospitality,” is another early sign of the tradition. In ancient Greece, the custom expressed the law or expectation that hosts would offer protection and kindness to strangers. The Greeks understood that a satisfactory hospitality experience reli...