Accenture outlines what artificial intelligence is, why AI matters, the benefits of AI, the future of AI and how it impacts functions across the enterprise. Read more.
Dealing with an angry customer is never pleasant, but you can take steps to de-escalate or defuse a heated conversation. Focus on how you can help the customer resolve the problem that's upsetting him. If the customer sees you as an ally instead of an enemy, he will be much more likel...
Regardless of industry, the key to exceptional escalation processes is making the hand-off as frictionless as possible for the consumer. PNC Bank pulls this off by making it easy for users to self-escalate by prompting them to move chats to X (formerly known as Twitter) DMs at the click ...
Automatically escalate overdue issues in Jira Agile conversations Overview Unlocking marketing agility The power of agile and customer insights Think big, work small About the Agile Coach Overview Dan Radigan Max Rehkopf Claire Drumond Laura Daly ...
But being denied the chance to spend four years at a college that is hesitant to embrace part of a student's identity may not necessarily be a bad thing if an applicant has to reframe his or her image to be accepted. "If you have to conform or hide who you are to get into a plac...
Every organization faces the risk of experiencing -- almost always with no warning -- a ransomware attack. This guide to ransomware prevention and response further explains what ransomware is and provides a comprehensive overview of the key concepts, trends and strategies driving this difficult and ...
Once an attacker gains access to an email account, they can impersonate the account owner, escalate privileges, spread malware, or steal sensitive information. Identity theft: An attacker steals an individual’s personal information, such as their name, address, or social security number, and uses...
“Net 30” is a standard payment term frequently used in business-to-business transactions and on invoices. It means that the customer must pay the full invoice balance within 30 calendar days of the invoice date. For example, if an invoice is dated January 1st, payment is due by January ...
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instance, if a team member is victimized by a social engineering attack, then the threat actor can gain access and potentially install malware, ransomware, or escalate privileges. Successful social engineering allows the employee to “open the door” for a threat actor to conduct their nefarious ...