Customer interactions with your business happen on a host of channels – owned and third-party, directly and indirectly. That encompasses everything from calls coming into your contact center, to posts on social media channels and even reviews on third-party aggregators. The role of customer inte...
Not only is this an exciting area for technology and innovation, but it can also drive incredible impact. Being a person with a disability encompasses a range of experiences that apply to all of us at various points in our lives. For example, someone who has had an arm amputation has a ...
Social commerce is the buying and selling of goods or services directly within a social media platform. It involves taking social media beyond its traditional role in the discovery process. Instead, users will get to complete the entire purchase journey within the same platform. That means they ...
Data security refers specifically to the protection of data, while cyber security is a broader term that encompasses the protection of any computing system, including networks, devices, and data. In other words, data security is a subset of cyber security. ...
As businesses rush to adopt new technologies in the name of achieving a digital transformation, it's important to remember how important company culture is in this effort. Find out whydigital transformation also encompasses culture. This was last updated in...
sHappiness Research Institute, in hisNew York Timesbest sellerThe Little Book of Hygge: Danish Secrets to Happy Living. While the notion of hygge is most central in Denmark, the term actually derives from a Norwegian word,hugga, which loosely means “to comfort,” and is also related to ...
machine learning: machine learning is part of AI. AI is the umbrella term that encompasses any kind of thinking or reasoning done by a machine (that's what makes it so hard to accurately draw boundaries about what is and isn't AI). One of the things it definitely includes, however, is...
Yes, the discipline requires a sense of aesthetic, but it’s also a science—visual merchandising is a tried-and-true strategy with results you can replicate in your own retail store. However, it’s also important to recognize that the field of visual merchandising encompasses a lot of dist...
Fiction is a literary genre that encompasses imaginative storytelling. It involves the creation of characters, settings, events, and narratives that do not exist in the real world. In fiction, authors use their creativity towrite storiesthat are often for the purpose of entertainment, exploring them...
One of the benefits of the SaaS model is that the software is kept up-to-date with the latest features, functions, and best practices. Cloud ERP providers roll out updates regularly (as often as monthly, in Oracle’s case). This means that the latest new and revolutionary emerging technolo...