Here is what we found in research: it was full of reasons to empower people, from ROI articles to the feel-good experiences empowerment fosters, but we came up short on the “how to’s” we were hoping would back our own knowledge. Undaunted, we pushed ahead and began to use the good...
Steve Jobs, with his introduction of Apple's many first-ever products, is an example. Jeff Bezos, courtesy of Amazon, changed the way people buy things. Mark Zuckerberg, via Facebook and its parent company Meta, altered the nature of social discourse. What are different types of entrepreneurs...
These famous people all set out to become someone, do something or live a particular way. And that’s what a manifesto is all about. A manifesto is an intention. An intention is a goal, an aim or a purpose. And a manifesto is the umbrella term for setting your intention. To use thi...
People analytics dashboard A people analytics dashboard is a visual representation of key HR metrics and data. It provides critical information at a glance, such as turnover rates, engagement scores, performance data, and recruitment statistics. A dashboard empowers HR leaders and managers to trac...
Empowerment meanspeople having power and control over their own lives. People get the support they need that is right for them. Empowerment means that people are equal citizens. They are respected and confident in their communities. You can't empower someone else or make someone empowered. ...
Why should one empower employees? Consider your ideal squad. Is it a group of obedient workers who perform just what you instruct? Or is it a group of experienced people who use their abilities to solve problems, innovate, and assist the firm in achieving a common objective? Companies must ...
Empowerment is a high-touch contact sport, but for “hands-on” leadership to be empowering, you need to be an inspiring coach. In part two of this two-part series, we delve into how leaders can genuinely empower employees and the po...
For more on the importance of trust, read our article: It’s Not Empowerment Unless You Trust People Does Employee Empowerment Really Improve Contact Centre Performance? You may be thinking that the premise of creating a collaborative culture to empower advisors is great in principle, but does it...
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People analytics is a data-driven method that aims to improve business decisions regarding team members and customers. Rather than solely relying on instinct or anecdotal experience, people analytics provides HR leaders with comprehensive data to make evidence-based, strategic decisions. ...