Digital Customer Service (DCS) is a solution that enriches customer touchpoints on web, mobile or phone calls with: communication choices (from messaging to video chat), on-screen collaboration and personalized experiences. Digital Customer Service channels may include any combination of chat, messagin...
A crucial element of digital citizenship is helping to reduce the spread of misinformation and hate speech, which requires students to be able to recognize it and differentiate it from legitimate news and opinion material. This is also where students learn about ethics, online self-protection, and...
Smart brands are using AI in self-service in innovative ways. Starbucks allows coffee lovers to place orders via Amazon’s voice assistant – Alexa. No drive-ins or checkout queues, simply voice your order, and your hazelnut brew is on its way. Likewise, Google Workspace allows brands to ...
In short, the rule of thumb isnotto click a link or a video with a title that makes someone feel outrage. This is a hard urge to fight, but it can make the difference between good digital citizenship for students or having their computers infected with viruses! Even worse, your students...
solution 00:47 What is Digital Customer Service? Customers expect their banks, credit unions, and insurers to engage online. To deliver a true, seamless digital-first customer experience, banks, credit unions, and insurers choose Glia Digital Customer Service. Glia'sDigital Customer Service(DCS) ...
What is digital health as we know it today? Digital health plays an increasingly important role in healthcare today. In general, it refers to information and communications tools, devices, software, platforms and sensors used in healthcare to diagnose disease, manage illnesses, identify health risk...
Digital money is money in purely digital form. It is not a tangible asset like cash or commodities. Digital money streamlines financial infrastructure, making it cheaper and faster to conduct monetary transactions. It can also make it easier for central banks to implement monetary policy. ...
A good digital customer experience platform is essential to optimizing your customer self service. By integrating all your channels into a single tech solution, you’re able to get a holistic view of the customer experience. We know customers ‘mix and match’ the channels they use and, if th...
jobs, the aim of digital wellness is to design technology in such a way that it promotes healthy use and proactively assists the user to maintain a healthy lifestyle. A common example of technology that can have a negative effect on employees is the overuse of social media during the work...
1. E [“ Everyone's talking about digital citizenship',but what is it?”指出许多人对“数字公 民”究竟是什么感到疑惑。 可推测下文会对“数字公 民 ”进行解释。 下文“Being a‘citizen'means that you belong to a group of people."解释了 citizen“公民 ”这 一个词语。 选项E解释了digital“数...