根据原文第一段“The key to most businesses' success is customer satisfaction.”可知成功的关键是客户满意度。故选A。 2. B 题目问的是“需要向客户提供什么类型的信息?”Interesting information有趣的信息;Accurate information准确的信息;Simple information简单的信息。根据原文“The best way to satisfy your ...
Customer satisfaction (CSAT) is a metric used to quantify the degree to which a customer is happy with a product, service, or experience related to your business. This metric is calculated via customer satisfaction surveys that ask how a customer ...
If you’re attentive to customer satisfaction, you’re always on the lookout for improvements you can make on the back of what CSAT scores are telling you. Using CSAT a second time to validate whether your improvements have resulted in increased CSAT score is vital for evaluating ROI. At lea...
Customer satisfaction is a measure of how well your organization meets customer expectations – and a crucial component of business success. Without it, your customers churn, revenue drops, profit margins shrink – and in the worst case, doomsday scenario, your business could collapse. Really. It...
Check out our comprehensive guide all about Customer Satisfaction Score - what it is, how to calculate it, and how to improve it. Make the most of your CSAT!
the net promoter score (NPS), which indicates the probability that a customer refers a brand to another person, and the customer effort score (CES), which indicates how easy it is for a customer to do business with a firm. The customer satisfaction metrics are then used to estimate consumer...
Your business can leverage SurveyMonkey to create, deliver, and analyze customer satisfaction surveys. Create a feedback culture, impress your customers, and boost satisfaction rates with SurveyMonkey. Learn more or get started by using the SurveyMonkey expertly designedCSAT template. ...
1, the proposed model suggests the antecedents of overall business customer satisfaction are customer expectations, perceived product/service quality, and perceived value. The outcome of overall business customer satisfaction is customer loyalty (including repeat purchase intentions). The balance of this ...
In terms of the inherent customer satisfaction that the CSAT metric captures, the business value of satisfied customers is well documented: Loyalty and churn. Having satisfied customers creates customer loyalty and prevents customer churn. Having many one-time customers is typically more expensive than...
1-1、What is the key to business success? A、Customer satisfaction. B、Good advertising. C、Investment. 答案:A 1-2、What type of information needs to be provided to your customers? A、Interesting information. B、Accurate information.