That’s why customer satisfaction score (CSAT) is the most popular performance indicator among service professionals, with 88% of organisations using it to measure success. But measuring CSAT — let alone improving it — isn’t quite as simple as it sounds. Let’s take a ...
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The organisation saw a 46% increase in self-service and a 40% increase in help centre views—plus a 90% customer satisfaction (CSAT) score—as a result. Enabling customers to be self-sufficient allowed agents to spend more time on complex problems, increasing both customer satisfaction and ...
Using stubble of post-harvest for ethanol production reduces stubble-burning so as air pollution along with helping in increasing farmers’ income. As the ethanol blending program run by various developed nations, global corn, and maize production is down, this may act as an incentive for India’...
Alex Andrews Georgeis a mentor, author, and social entrepreneur. Alex is the founder ofClearIASand one of the expert Civil Service Exam Trainers in India. He is theauthorof many best-seller books like 'Important Judgments that transformed India' and 'Important Acts that transformed India'. ...
Desalination plants in India. Implementation of Desalination of seawater is important to meet the water scarcity. Get facts of desalination plants for competitive exams prep. Follow BYJU’S.
What is Tsunami, what are the effects of Tsunami, characteristics of Tsunami and how is Tsunami generated. Get UPSC notes for exam preparation. Follow BYJU’S.
(2), every banknote shall be legal tender at any place in India in payment or on account for the amount expressed therein and shall be guaranteed by the Central Government. This means that the money the public hold in hand or in the bank is a debt guaranteed by the government (to us)...
Open Market Operations, what is OMO, who does it and what it means, more details about open market operations or OMO for the IAS exam economy segment; RBI does OMO in India