This is one of those deceptively simple, Zen like questions that can lead you into madness since the more you think about it the more you realize there is no one answer. Or is there? First of all, Just, obviously“great customer service”is defined by … the customer! All too often, ...
Customer service is so important it is now considered a strategic function for organisations across industries. In fact,say their org is expected to contribute more revenue this year. Why is customer service important? In one word: retention.Happier customers are more likely to continue doing busin...
Customer service is a set of interactions a business has with customers who have questions or concerns regarding its service or product.
Great customer service has a direct impact on any business plus it is a key way to improve customer experience (CX). Want proof? Satisfied customers are the lifeblood of any business. It takes a lot of money to acquire a new customer, so business owners need to do what is necessary to...
A 3rd theme is considered a new haircut. After seeming to consider new haircut. It wasn't my idea. Don't you understand me? Not her present one. He should think about it. It's a good idea. It's a possibility. Not something else. Not another person. You're going to hear one ...
What is natural language understanding (NLU)? Native speakers often bend the grammatical rules of their mother tongue. Their language (both spoken and… No time to waste: 5 AI tactics to scale customer service without adding headcount Customer engagement rates are about to explode, surging fivefol...
What is Great Customer ServiceDaryl Des Marais
When answering the question, “What is considered e-commerce?” It's important to understand the different types of transactions that can occur in the online space. Let's explore the 8 different types of e-commerce: B2C – business-to-consumer B2B – business-to-business C2C – consumer...
In short, customer service is just one part of the whole customer experience. Why is CX important? The benefits of delivering a great CX include: Increased customer loyalty Enhanced customer satisfaction Improved customer engagement Better word-of-mouth marketing, positive reviews, and recommendations ...
Customer service is the support, assistance, and advice provided by a company to its customers both before and after they buy or useits products or services. Customer service is a critical factor in ensuring buyer satisfaction, retaining customers, and growing a business. Customer service is also...