The result is a score that ranges from -100 to 100. What Is A Good NPS Score? A good NPS is generally considered (by Bain & Co) to be above 50, while scores of 70 or higher are considered exceptional — but you know what we have to say to that?It depends!There are a few diff...
If your score is below zero, it's considered 'bad. A score above 20 is generally viewed as good and a score above 70 is exceptional. Here’s a closer look at the global benchmark numbers: The...
A net promoter score (NPS) is a customer satisfaction metric. Businesses gather NPS data by surveying current customers. Although survey distribution methods and additional questions can vary, the NPS question is standardized. All NPS surveys have customers answer the following question: "On a scale...
What is a good NPS score? Determining what constitutes a good NPS involves more than just considering individual ratings. While any score above 7-10 is generally deemed favorable, it doesn't provide the complete picture. On a general rule, any score above 70 is considered excellent and any ...
Get our free Net Promoter Score template Instant dowload Related resources Customer Satisfaction CSAT vs NPS 10 min read NPS Improving your Net Promoter Score (NPS) 11 min read NPS What is a good Net Promoter Score? 10 min read NPS
Any NPS score above 0 is "good". It means that your audience is more loyal than not. Anything above 20 is considered "favourable". Bain & Co, the source of the NPS system, suggests that above 50 is excellent, and above 80 is world class. ...
Absolute NPS: What’s a Good NPS Score? As a thumb rule, if the NPS score is less than 0, it is a cause for worry as it is a negative NPS score. And an NPS score above 0 is considered okay as it is a positive NPS score, but it still has some further categorization, let’s...
For example, a good NPS score for a health insurance company may be lower than that of a luxury resort chain. I'm never excited to talk to my insurance provider, but I am stoked about my next hotel stay. Theoretically, any score higher than the average competitiv...
What is a good CSAT score? What is a bad score? Typically, anything above 70% is considered a good customer satisfaction score, while a less-desirable score is anything below 50%. The average CSAT score across all industries is 78%, but that can vary widely depending on your industry, ...
This culture of action won’t happen overnight. But by creating a culture centreed around continuous, meaningful actions, you’ll see that NPS score rise. Get started with our free NPS survey template Access Now