The Incident Management policy is defined as a ser of ruled listed below: All incidents should be recorded in a ITSM ticketing tool as the single source of incident data. There shall be a defined escalation process to ensure timely resolution of incidents within agreed SLA. There shall be...
Claire Agutter, Director, ITSM Zone "Working with EXIN is a smooth and pleasant experience, for Capgemini Academy as a learning supplier as well as for our candidates. Easy contact, friendly and fast results". Reinoud Ykema, Lead Training Services at Capgemini Academy ...
CI/CD is a response to many of the challenges associated with traditional software development, where lengthy development cycles and manual processes often lead to delays, errors, and frustration among development and operations teams. The CI/CD approach aims to automate and streamline the entire sof...
IT Service Management (ITSM) is the practice of designing, implementing, delivering and supporting IT services offered to customers in a business environment.
ITSM practices like change enablement and release management work in a value chain with other ITSM practices for CI/CD, not in conflict. ITSM helps balance DevOps' speed and agility with governance, compliance, and risk management. This ensures seamless, compliant, and traceable deployments while ...
事先自定义 CMDB 数据,例如对 CI 进行分类以及如何将其与无法维护的组织产品、服务和功能相关联。 How to get started with CSDM 如何开始使用 CSDM It isn’t advisable to implement each CSDM element all at once. Instead, approach CSDM in stages, and don’t feel like you have to hit every stage...
AI security posture management is available in preview in Defender for Cloud. It provides AI security posture management capabilities for Azure and AWS, to enhance the security of your AI pipelines and services.Learn more about AI security posture management....
Service catalog management, a key ITSM practice, goes a long way in helping organizations overcome the above issues. This guide aims to explain what an IT service catalog is, the fundamentals of an effective service catalog, best practices for utilizing a service catalog, and tips for selecting...
CMDB改进了核心 ITSM 实践,包括事件、变更和问题管理。 CMDB可以通过预测哪些系统和用户可能受到的影响最大来改进变更管理中的风险评估。它还通过帮助团队管理审计跟踪和控制来帮助合规性。 CMDB 通过识别事件的更改和根本原因并朝着更快的解决方案迈进来影响事件管理。事件记录与其 CI 相关联,这有助于团队结合受事件...
5. CMDB aids in ITSM processes When a ticket is created against an asset, it is generally associated with a CI record in the CMDB. The association continues to play a crucial role as it continues through problem and change management. ...