A typical CES survey uses asingle-question format, which is designed to keep the process quick and focused. The standard question often asks, “To what extent do you agree or disagree with the following statement: The company made it easy for me to handle my issue.” Customers are usually ...
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Of course, such growth may not persist in the long term—which is what Mr. 出自-2016年6月阅读原文 It is clear that consumers don't always know what they are getting. 出自-2016年6月阅读原文 I've been looking at what self-proclaimed experts were saying about unemployment during the Great...
What is casual dating? Of course, dating casually might refer to any number of very different things, from a once-a-month booty call to once-a-week-dinners and drinks, simply without the expectation of a committed relationship. Certain dating apps are designed with casual dating in mind —...
There’s more than one way to solve these problems, of course. Your customers could carry a backup pair of shoes or clean their own homes. The problem with these solutions is they require more effort on the customer’s part. You give value by providing an easy solution. ...
In the same way, you can keep an eye on other metrics like CSAT and CES for different customer segments to predict their behavior and churn probability. And the best part is, simple targeted CX surveys also let you collect more in-depth information about your customers’ preferences, pain po...
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Even “digital natives” — those immersed in digital tech from birth — can benefit from a crash course in internet manners. Your digital footprint is as real as your actual footprint. And with online tracking technology, it can be traced just as easily. Netiquette helps you prevent ...
These are "deepfakes," a new kind of video featuring realistic face-swaps. In short, a computer program finds common ground between two faces and stitches one over the other. If the source footage is good enough, the transformation is nearly seamless. ...
Go is an ancient Chinese game whose complexity bamboozled computers for decades. Go has about 200 possible moves per turn, compared to about 20 in Chess. Over the course of a game of Go, there are so many possible moves that searching through each of them in advance to identify the best...