AIOps powered by ServiceNow What are some AIOps use cases? At its heart, AIOps is a platform designed to intelligently collect and analyze IT operational data. But from these two primary tasks, AIOps becomes an invaluable asset in a variety of actions and solutions. Here are nine popular use...
Along with infrastructure-as-a-service (IaaS) and software-as-a-service (SaaS), Platform-as-a-service (PaaS) is one of the three primary models of cloud computing. Low-Code Apps for Dummies The ServiceNow Low-Code Apps for Dummies guides you through building your own apps quickly with bes...
Integration Hub is ServiceNow's system enabled by application programming interfaces (APIs). It includes multiple flow templates; out-of-the-box spokes, plus a Spoke Generator to build new spokes based onOpenAIspecifications; and custom integration capabilities. With its spokes, organizations can conne...
The growth of application programming interfaces (APIs) in enterprises leads to a need for a single location to capture, manage, govern, and drive value from APIs across all runtimes and lifecycle states. An API catalog is the solution. But not all catalogs are created equally. In this post,...
How to manage incident tickets in ServiceNow? What is ServiceNow Ticketing Tool? Solving an issue can cost you loads of time, effort, and money in the IT sector. To prevent all of them, ServiceNow has introduced its Ticketing Tool. Resolving issues in IT is not a piece of cake and can ...
Not surprisingly, monitoring functionality is the core element of the APM process. But various forms of monitoring can be done: APM tools gather data from almost anything that plays a role in an application's performance. After being collected, the various metrics are commonly displayed in data ...
What is the sign-in pattern of a user? How many users have users signed in over a week? What’s the status of these sign-ins? Provisioning logs You can use the provisioning logs to find answers to questions like: What groups were successfully created in ServiceNow?
We explore how the platform is hosted and then dive into the building blocks of tables, fields, and building interfaces. Chapter 2, Developing Custom Applications, explains the controls and capabilities around applications in ServiceNow. Application scopes bring significant changes to the API and ...
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Provisioning is the process of creating an object based on certain conditions, keeping the object up to date, and deleting the object when conditions are no longer met. For example, when a new user joins your organization, that user is entered in to the HR system. At that point, ...