The objectives, representing high-level company goals, are integral to tracking a KPI. They should be stated in the report to ensure a clear understanding of the purpose behind monitoring a particular KPI and the areas for improvement in your strategy. Notice that the objective is concise and s...
However, this 2-tool setup is not an option for many agencies. Why? ❌ Complex to set up: Getting this reporting process to work takes some or a lot of technical expertise, depending on the KPI tool. ❌ Unreliable connectors: Third-party connectors can be unreliable and have different...
December 12, 2018 toggle Updated the guidance for using switch, turn on, and turn off when describing actions involving toggle switches and toggle keys. Added examples. November 27, 2018 Mouse and mouse interaction term collection Updated the guideline to say that hover over is an acceptable alt...
Another important tracking mechanism is your internal customer data. With the help of a robust CRM likeBIGContacts, you can see customers’ activity trends with time and spot any changes that may indicate the possibility of churn. That’s what we do at ProProfs to prevent and analyze churn f...
KPIs can be used to measure performance at different strategic levels. For example, a company might choose one set of KPIs to measure its overall business performance. But then use another set of KPIs to measure the performance of different functions in the company, such as Sales, Marketing, ...
You need to talk to your customers to find out what solutions they are looking for and when they encounter friction. The best way to do this is to use customer surveys. But there's a catch. You don't want the surveys to become another friction point in customer experience. You must ma...
To answer the question, “What is affiliate marketing?” you can think of it as paid partnerships where others promote your brand for you. By creating an affiliate marketing program, you’re ultimately working with another affiliate that will distribute product promotions on their social media acco...
For more information, seeCharts (Report Builder 3.0 and SSRS)andReport Definition Chart Overview Diagram. New Gauge Data Region The new Gauge data region is most often used to provide a high-level summary of your data by highlighting key performance indicator (KPI) values. The gauge uses a ...
You can now use Dashboard Designer to create and configure cascading filters for your PerformancePoint dashboards. You can configure dashboard filters in such a way that one is connected to another. This creates cascading filters. Cascading filters work so that as a dashboard us...
By monitoring the Interaction Duration column, you'll quickly see if an agent is spending too much time with customers. This is especially useful for newer agents who might need extra help. You'll get a complete view of how an agent handles a customer, which is crucial for making decisions...