Our final example is another Japanese process improvement methodology: kanban, born in the late 1940s in a Toyota factory. (In fact, it’s often called “the Toyota nameplate system.”) Kanban focuses on using
Put another way, there are inputs and outputs in any type of project. Inputs are what you put into the project, such as data, resources, etc., and the outcomes are the deliverables. Again, those deliverables vary greatly. For example, a project deliverable can be either a product or ...
Improvement kata is a four-step process to create solutions to dynamic problems. Using a Kanban board template to track your progress through those four steps will help your team stay on track. Kaizen’s ten principles is another framework you can use to inspire your continuous improvement ...
Develop a structure that makes the most sense for your business and try to anticipate any roadblocks to implementing and make revisions. Once your plan is locked down, document it so that you can share it and remember why you made certain decisions. 4 Plan your lead nurturing process ...
Another way to glean insight from NPS scores is to look at them for different customer groups. You could segment based on how long respondents have been customers, how much they have purchased, or demographic factors like age and gender. ...
Entrepreneurship is viewed by many as a preferable option to working for another company. While it often requires hard work, a certain amount of risk, and forgoing a steady paycheck, many find success in pursuing a passion or a world-changing idea. Here are just some of the reasons to bec...
You need the right documentation tools to carry out the continuous improvement process (CIP) efficiently. Documenting SOPs creates a clear and detailed baseline of how processes are currently performed. This is essential for CIP, as you can’t improve what you haven’t defined. ...
Optimizing your online store is a continuous back and forth. You should always be learning more about your audience, then looking for ways to act on what you’ve learned to serve them better. Here are 10 conversion tips to consider during that process. Each tip focuses on improving a specif...
Another good corrective plan is to attend tutoring regularly, Whorton says, adding that it can also serve as a preventive measure for students already in good academic standing. “A good analogy would be college athletics,” she says. "The top athletes get coaching every single day. The best...
This means they cannot release the call while it is in an IVR or queue state. With the new functionality, this limitation will be removed. Agents can now release the call to the IVR/queue, eliminating the need to wait for another agent to be connected. This enhancement streamlines the ...