The primary goal of complaint management is to reduce customer churn and ensure customer satisfaction by effectively resolving issues and preventing their recurrence. It involves systematically capturing, investigating, and addressing customer grievances to maintain and improve the quality of products and ser...
You can contact the FTCConsumer Product Safety Commissionto file a complaint about a seller or manufacturer or call your local prosecutor and ask for the consumer fraud division. TheFederal Communications Commission(FCC) is the place to turn for help if you were defrauded by a telephone solicitor...
Whether you’re posting something online, sending an email, chatting with customers on the phone or through messaging, or even sending out physical mailers, it’s important to make sure everything you say follows the rules. Your company is responsible for making sure all of your messaging is ...
when you suddenly receive an email claiming to be from your bank, urgently requesting your personal information to verify your account. Alarmed, you hastily comply, only to realize later that you’ve fallen victim to a clever scheme known as spoofing. But what is spoofing exactly, and how doe...
If you think you’ve been spoofed, file a complaint at the Consumer Complaint Center of the Federal Communications Commission (FCC). If you have lost money, contact the local police.1 How Spoofing Works Spoofing criminals try to gain your trust, and they count on making you believe that the...
The complaint based on Mamutjan Abudurehim is due to CGTN countering a report by CNN where they try to find his missing Uygur children, which CNN claims is due to the actions of the Chinese state. This CNN report, using ominous background music and dark lens filtering, i...
This is in sharp contrast to what is contained in the complaint submitted to the Committee, where the complainants state that the Afghan police had reacted so brutally when they saw documents from the Swedish embassy, which the first complainant brought with him, that he almost lost his life....
“The recent elections also feel like a cultural tipping point towards once again prioritizing speech,” says Zuck. Which begs the question of what has been prioritised previously. The clear inference is that the Biden US government was pro-censorship, an allegation supported bysu...
One UPS scam text offers an “exclusive reward” worth up to $100 in exchange for taking a short survey. This is not a real UPS offer and redirects to a spoofed website with a Russian domain. 3. Package redirection scams You may receive a text message that claims there was a problem ...
On an Android phone: Android devices have a Caller ID & Spam Protection feature to avoid suspected spam. This feature is activated by default, but if you want to verify: Open the Phone app. Tap on the three dots for more options. Select Settings, and then Spam and Call Screen. Enable ...