I work as a backend Go developer, so every few months I wake up to a service having issues and needing to be fixed immediately. I typically start my workday by just making sure that the infrastructure is having a good morning. 3. Write code until my team is onl...
Service request management is related to, but distinct from other service management practices including incident, problem, and change management. Service request management uniquely involves a user submitting their request for something new --whether that’s access to a service, a new phone, or info...
Join the Serviceblazer Community on Slack Sign up for free Why is incident management important? Incident management ensures the continuity of business operations. Downtime can lead to significant financial losses, so having a clear incident management process can save companies millions of dollars. Fo...
1 :a large number of bees thatleave a hive together to form a new colony elsewhere. 2 : a large number grouped together and usually in motion a swarm of mosquitoes a swarm of tourists. What is stead fast? 1a :firmly fixed in place : immovable. b : not subject to change the steadfas...
Spending time and money on generating revenue is always a better choice than taking on the burden (and expense) of an on-prem server room. Cloud computing is the go-to technology behind this mindset. Using the cloud enables a company to rely on ready-made IT resources, a strategy that ...
An internet customer is experiencing a slow connection and calls customer support to troubleshoot. The service rep runs through the usual steps to restore a faster connection, but they don’t work. So the rep jumps into a quick service swarm in Slack, where she can collaborate with colleagues...
The text of Joel is best known because Peter reaches for it to explain to his Jewish listeners what God is now doing as a result of Jesus’ death, resurrection and ascension: This is that which was spoken by the prophet Joel: ‘In the last days, God says, I will pour out my Spirit...
Helix Swarm is a web-based tool designed specifically for the Helix Core VCS. It seamlessly integrates with the complete suite of Perforce tools, providing teams that use Helix Core with a range of resources for collaborative work. Helix Swarm is free to use, making it an accessible choice fo...
What is MTTR? MTTR (Mean Time to Resolve)is a key metric used to measure software reliability. It refers to the average time it takes to repair a software system or resolve a failure once it has been detected. MTTR is an important metric because it provides insights into the efficiency an...
First, there is asingle controlling machinewhich is where orchestration begins. The controlling machine describes the location of nodes through its inventory. Nodesare managed by a controlling machine over SSH and run the configured Tasks. Ansible Tasks areidempotent. ...