NICE has been named a Gartner® Magic Quadrant™ Leader for Contact Center as a Service for the 10th consecutive year and is positioned furthest on Completeness of Vision. Get report Resources Knowledge Base All Resources Whitepapers, datasheets, demos and more Analyst Perspectives Contact center...
Forcepoint’s SD-WAN solution integrates direct-to-cloud connectivity with industry-leading network security and threat protection. Administrators can centrally manage and control up to 6,000 physical, virtual and cloud appliances from a single console, while users can implement devices throughout the ...
If an edge device fails, there is often no redundancy in place to maintain business continuity. The end-user would have to have a backup edge device connected to the same computational and storage services. In many situations, this kind of resiliency plan would be prohibitively expensive. Limite...
what I call "absorptive capacity." So if you're thinking about a city like New York, its physical and social infrastructure needs to be able to absorb the impact of sudden events—a terrorist attack, a pandemic, a superstorm. This is how most people think of resilience....
A sentiment score is a metric for measuring customer sentiment. It indicates the strength of customer sentiment during a given contact center interaction. Depending on the scoring model, composite scores are calculated by conducting quantitative analysis on call recordings. Scores can range from 0-100...
Resiliency: An event mesh should be able to recover from failures and maintain event delivery even in the face of outages. Asynchronous Communications: An event mesh should support asynchronous communications so systems can send and receive information without having to wait for a response. ...
It shows you what works for you and what doesn't. Maybe you tried a different strategy first, but plan B worked way better. Now you know for next time that plan B is a good option — and you'll feel more confident in your abilities and resiliency. But you have to be mindful that...
File Transfer Protocol, or FTP, is the language that computers on a TCP/IP network (such as the Internet) use to transfer files.
IaaS frameworks deliver unmatched availability and resiliency across time zones and geographic footprints. There’s no single point of failure. If a component goes down, other resources take over, and the service remains available. As a result, these types of services reduce — and often eliminate...
and enterprise knowledge converging to improve customer experience at scale. With domain specific AI trained on the industry’s largest CX dataset, an open framework with endless integration possibilities, and a complete suite of advanced AI applications, CXone Mpower is one platform built for organi...