1: North Star embodied across the organization Every Agile business will have a shared vision, highlighting how it delivers value to the customer. The number-one priority is the customer, so this will naturally inform the business strategy. If a customer’s needs change, the Agile organization ...
A quality evaluation is a quality management activity in which an individual, typically a supervisor or someone from the QM/QA team scores an agent interaction based on key criteria defined in a quality form.
A stakeholder is either an individual, group or organization that’s impacted by the outcome of a project or a business venture. Stakeholders have an interest in the success of the project and can be within or outside the organization that’s sponsoring the project. Stakeholders are important b...
Quality Control is a process of ensuring that products and services meet customer requirements. Includes definitions, methods, and benefits of quality control.
If we are going to proceed with our Quality Improvement effort, how will we know if we are making any headway? Clearly, we are making a substantial investment of our organization's time and effort, so how are we going to know if we are starting to recoup this investment? Quite simply,...
Effectively managing relationships with suppliers, customers, and other external partners is key to an organization’s sustained success. QUALITY MANAGEMENT TOOLS AND TECHNIQUES Over the years, organizations have adopted different quality management tools and techniques to help with product, process, and ...
What is eSourcing? Simply put, eSourcing is a collection of digital tools that help streamline, simplify and improve strategic sourcing activities and Procurement processes performed by an organization’s Procurement team. eSourcing tools improve Procurement’s ability to generate value for the organiza...
Quality control is one of the critical components of an effective Quality Management System, no matter your organization’s size or industry. What Is Quality Control? Quality control is one of the four components of Total Quality Management (TQM), which also encompasses quality planning, quality ...
Quality Assurance is a systematic approach to ensuring that products, services, and processes meet customer expectations and requirements.
What Is a Quality Management System (QMS)? Quality Management System (QMS) is an instrument for documenting business policies, processes, procedures, and other requirements an organization needs to comply with established regulatory standards and satisfy its customers. It’s a system that helps busine...