Bain & Company’sNet Promoter Systemis one way to do this. Bain developed their NPS System as a model for companies to transform their internal processes to become better able to turn the NPS Score into action. It works by organizing your company in three main components: The inner loop. Y...
NPS is a means to an end, not an end goal. The goal is making your customers happier – because it’s the right thing to do, and because it leads to a more profitable business. Remember, all a Net Promoter System is at its core: ...
But how can you know if it is a “good” or “bad”NPS score? Scroll down and find out. But for that, we must first understand what NPS is and how NPS is calculated. Net Promoter Score Defined Net Promoter Score(NPS) is a widely used CX metric that measures customer loyalty and sa...
Minimal viable product Product discovery Product specification Product development strategy Product development software New product development process Product management KPIs Net Promoter Score (NPS) Product critique Prioritization frameworks Product features ...
Minimal viable product Product discovery Product specification Product development strategy Product development software New product development process Product management KPIs Net Promoter Score (NPS) Product critique Prioritization frameworks Product features ...
What is a minimum viable product (MVP)? Put in basic terms: the minimum viable product, or MVP, is the simplest version of a product that you need to build to sell it to a market. The concept of the minimum viable product, or MVP, was first introduced by Lean Startup genius Eric ...
The purpose of any GTM strategy is to plan how your company will bring your offer to the market with minimal risk. Your plan should align all stakeholders on overall processes (whether directly involved or not), help you reach the right people (your target audience), and effectively convey ...
Business model innovation is the process of reinventing how a company creates, delivers, and captures value. It involves changing core aspects like target customers, revenue streams, or cost structures to gain a competitive edge, adapt to market shifts, or drive growth. It’s key for long-term...
For a helpdesk solution, these are some of the KPIs that are widely accepted as an industry standard: Customer retention rate Resolution time First response time Net Promoter Score/Customer Satisfaction Score (NPS/CSAT) First contact resolution (FCR) rate Is helpdesk software a CRM? A customer...
never be perfect, but continuously improving them brings operational excellence. Continuous improvement is an ongoing commitment to enhance the quality of a service or product, even when it seems to be performing well. The focus is on incremental progress—taking little steps that make a difference...