An example of a Key Performance Indicator (KPI) is theCustomer Satisfaction Score (CSAT). This KPI measures the level of satisfaction customers feel about a company's products, services, or interactions. It is typically gathered through surveys where customers rate their satisfaction on a scale, ...
Avoid generalized questions when generating KPIs. A KPI called “improve customer relations” is vague because you lack an assigned metric for improvement. However, a KPI like “increase customer satisfaction” can be measured with surveys, net promoter scores, or customer effort scores. While most ...
Objectives and Key Results (OKRs) is a framework that involves setting one concrete but ambitious Objective, which is supported by 3-5 Key Results. The Key Results indicate how you are going to achieve your Objective, and contain KPIs. You should be able to score your Key Results on a sca...
KPI Subscribe to our newsletter News, articles, and resources every month. As a business owner or manager, you want to know how well your company is doing, and whether it's moving in the right direction. Key Performance Indicators (KPIs) are a powerful tool that can help you answer these...
A KPI is a quantifiable measure that a company or organisation uses to gauge the performance of its objectives over a specified time.
A key performance indicator is a quantifiable way to determine the success of the actions a business is taking. You might be thinking: isn't that just a metric? Not every metric is a KPI, but every KPI is a metric. There are a ton of different metrics to choose from, but some are ...
Customer Effort Score Explore Dashboard Examples FAQs What does KPI stand for? KPI stands for key performance indicator. Which is the best KPI definition? Key performance indicators (KPIs) are targets that help you measure progress against your most strategic objectives. While organizations can have...
If you want to keep your driving license, the speed on your dashboard is another of your KPIs. A KPI is just a performance measure that you CARE about. For a business, this could be any number of things, from profit through to customer complaints. ...
Contact centres also track KPIs to ensure adherence to their Service Level Agreement (SLA). If the SLA is not being met, a close analysis of KPIs can help to identify where changes need to be made. Gathering historical KPI data also enables contact centres to benchmark performance. By bench...
What Is a KPI? Learn how to select, implement, and optimize KPIs (key performance indicators) to drive campaign success and foster strong client relationships, ensuring measurable growth and strategic alignment within your marketing agency.