If New England Ave. is Big E 101, then Commonwealth Ave. is the intermediate course on your road to getting your fair food diploma. If you’re coming from New England Ave. and go around the Court of Honor Stage, you’ll likely find yourself staring down a jam-pa...
A simple “thank you” to a customer for taking the time to share their experience is a great way to build rapport and create a loyal following of advocates. Plus, it’s a great opportunity to mention that new Happy Hour or upcoming special event (tastefully of course). How would you f...