Apple is a great example of a company that’s minimized UI and interaction friction, effectively revolutionizing mobile devices. Since its introduction in 2007, the iPhone has offered a level of usability that’s been largely unmatched by any other smartphone manufacturer. This is likely due to A...
Friction is the heat producing resistive force generated by the motion of two contacting surfaces against each other. It is indirectly the product of one of the four known fundamental forces. The friction of a system is impossible to predetermine strictly from theoretical first principles. ...
2.Yes, the traditional way Chinese people respond to a compliment is different from the American way. Rather than saying "thank you", we Chinese tend to say something to show that we or the object we own is not that good. For example, we may say "哪里" (meaning "it is nothing"). ...
Learn what a lead magnet is and see how you can use them to drive more sales with 10 examples from global brands in this quick guide.
Your customer equity is a vital business calculation that puts a monetary value on your company’s customers. It’s a good indicator of how valuable your customer relationships are and helps you to make more calculated financial decisions. For example, if your brand planned to go public, knowin...
Remote Insider is a good example of a subscriber-only email. It’s a weekly email full of exclusive content like summaries of the top remote work stories and roundups of interesting content. The signup page outlines the benefits of subscribing to entice users. And there’s a testimonial from...
Juro is a good example of this. If you want to check out Juro's full suite of features, check out this guide to contract management software instead, or book a demo. For now, we're going to focus on the features teams like yours need to sign documents quickly and securely. ...
If you are above 3.2%, you have a very good ecommerce conversion rate—in the top 20% of all Shopify stores. A 4.7% rate is within the top 10% of the Shopify stores they benchmark. What is ecommerce conversion rate? When someone refers to an ecommerce conversion rate, they are ...
This is a technique we use to map the full experience of a user interacting with the chatbot. My focus here is on pinpointing potential friction points and smoothing them out to create an interaction that’s as intuitive, natural, and helpful as possible. Validating the Design: Next, it’s...
Or, you can even deploy an NPS survey to see if your process was a hit based on the likelihood of your users recommending you to others.Cancellation Feedback The insights you collect from a churned customer are called product cancellation feedback. The product survey is shown to the user ...