Customer satisfaction score (CSAT) is a key indicator of customer loyalty. Here’s how to capture this metric and how to improve it.
CSR is an approach that espouses the notion that a company can do good in the world and make a difference to improve social order. It's a topic that can engage the board of directors in an organization, as CSR reflectscompany cultureand business practices. Social responsibility is a broad ...
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Customer satisfaction score (CSAT) is a key indicator of customer loyalty. Here’s how to capture this metric and how to improve it.
Impact investors may utilize environmental, social and governance, or ESG, criteria to evaluate investments. Making a difference goes beyond volunteering and donating money: It can also extend to your investments. Impact investing is a way to put your investment dollars to work, promoting good in ...
ESG investors analyze public companies based on the impact the business has on the environment, society and corporate governance. Benefits go beyond the “feel good” factor. Some research suggests that ESG investing may even help boost returns. Screening tools make it easier to evaluate companie...
Today, the balanced scorecard is widely recognized as a foundational tool instrategic management, allowing organizations to align operations with long-term objectives in a holistic manner. What are the four balanced scorecard perspectives? The balanced scorecard approach examines performance from four persp...
"A champion for good causes" may be the last way you would characterize a bank, but some fit that profile. Part of how banks make a profit is by using the money in your checking, savings and other accounts to make loans to businesses, home buyers and other customers. But you don’t...
A C Corporation is one of several ways to legally recognize a business for tax, regulatory and official reasons. See if starting a C Corp is right for you.
You need a DAP partner that invests in product R&D. That partner is Whatfix, who has the highest score among DAP vendors on G2 for the question “Is the product heading in right direction?” at 97%. At Whatfix, we’re heavily investing in two areas: GenAI. Simulated sandbox ...