Either way, there are a myriad of benefits to implementing a comprehensive cloud-based agent desktop. Improved efficiency and agent productivity: First contact resolution (FCR) is a measure of how often a contact center agent is able to resolve a customer issues on the first call. When agent ...
A component of ZTNA, a cloud-delivered unified client agent is critical for SASE because it enables hybrid workers to securely connect to the network using zero-trust principles. The unified client agent supports centralized management and security such as AI-based antivirus, endpoint quarantine, an...
PCI DSS is a set of security standards to help protect cardholder data during transactions. It pertains to any organization that processes, stores, or transmits credit card information, regardless of its size or number of transactions. (Yes, even if you process a single credit card payment a ...
The Payment Card Industry Data Security Standard (PCI-DSS) is a set of security standards for companies that process credit card information.
When checking the security environment, a key factor is whether the payment agent has obtained certifications from a third-party organisation that demonstrate the robustness of its systems. PCI DSS and Privacy Mark are specific examples of such certifications. You should check whether the company comp...
This transactional survey is best used immediately after an interaction, such as a chat with a customer service agent, a completed purchase, or the use of a new feature. Getting a lot of negative feedback after contact with a particular agent might mean that you need to retrain the employee...
Advanced threat protection is a type of cybersecurity dedicated to preventing pre-planned cyberattacks, such as malware or phishing. ATP combines cloud,... Agentless Monitoring Agentless monitoring is a form of IT monitoring that does not require the installation of a software agent. Agentless monit...
For growing hospitality businesses, achannel manageris a fundamental part of successfulrevenue managementanddistribution strategy. Whether you run an independent hotel, B&B, vacation rentals, or hostel, it’s critical to get your inventory in front of potential guests at all times. After all, trave...
POS once referred only to the site—typically, a counter with a cash register where customers handed over cash for goods and services. Payment is still at the heart of any POS system, whether it's online, at a self-service kiosk, via an agent's handheld device, or at a traditional reg...
POS once referred only to the site—typically, a counter with a cash register where customers handed over cash for goods and services. Payment is still at the heart of any POS system, whether it's online, at a self-service kiosk, via an agent's handheld device, or at a traditional reg...