The SLA is created and provided by the service vendor. This allows the organization to customize their various SLAs to meet specific service and customer requirements. In fact, there might be cases in which a company may provide several SLAs for a single service, with each SLA reflecting differ...
On-demand malware scanning in Microsoft Defender for Storage, now in public preview, enables scanning of existing blobs in Azure Storage accounts whenever needed. Scans can be initiated from the Azure portal UI or via the REST API, supporting automation through Logic Apps, Automation playbooks, an...
Although most people in the modern age have a clear idea of what the ‘internet’ is,intranetis something different, describing a separate kind of network in terms of accessibility and structure. The internet is an expansive network of interconnected computers and servers that stretches across the ...
Common scenarios include provisioning a Microsoft Entra user into SaaS applications like Dropbox, Salesforce, ServiceNow, and many more.Microsoft Entra ID also supports provisioning users into applications hosted on-premises or in a virtual machine, without having to open up any firewalls. The table...
Ai Agent Assist |We're thrilled to announceAi Agent Assist,the next-generation virtual assistant for contact center agents that puts knowledge at their fingertips. Ai Agent Assist delivers on-demand, natural answers to agent questions so they can offer faster, more effective service. This translate...
Personalized Experiences Remain Crucial: The demand for personalized customer experiences continues to grow, emphasizing the importance of leveraging customer data to offer personalized content, recommendations, and solutions. Data Security and Privacy:As data collection and analysis become more sophisticated,...
Over the past quarter, the Sumo team has been hard at work crafting cloud-to-cloud connectors for sources including a generic Google BigQuery cloud-to-cloud connector that enables you to set up an incremental pull to bring any data in BigQuery into Sumo Logic. For instance, this is now ...
What is PaaS (Platform-as-a-service)? Platform as a Service (PaaS) is a cloud computing service model that provides a platform allowing customers to develop, run, and manage applications without dealing with the complexities of building and maintaining the underlying infrastructure. PaaS delivers ...
While ServiceNow works great as a ticketing solution, users still need a remote access tool to provide support to their clients. The advantages to having an on-demand remote support solution include quicker resolution times and reduced costs. Technicians can instantly access the computer from the ...
Runn is a real-time resource, demand, and capacity planning tool with integrated time tracking and powerful forecasting capabilities. With Runn, you can collaborate with co-workers to stay up-to-date and on the same page with remote teams. ...