Unhappy customers are not just a source of frustration but also an opportunity for growth and learning. It encourages businesses to be receptive to customer feedback, especially the negative kind, and to use customer experience to make improvements that can ultimately lead to bettercustomer loyaltyan...
and they get to see different communication on different platforms, frustration builds, often leading them to switch to competitors. In simple terms, this means brands need to “be where their customers are.”
Jeremy Lin trained hard even when he did not have the opportunity to play on the court. Until one day, he got the chance to play and perform on the court; he astounded everyone and shot to instant fame. You have to be the same. You will never knowwhen the opportunity will come, so...
Or Tony Hsieh, the founder of Zappos.com, the online shoe retailer that he sold to Amazon for about a billion dollars in 2009. Hsieh is a short Asian man who speaks tersely and is devoid of obvious charisma. One cannot imagine him being promoted in an American corporation. And yet he ...
who created Guitar Hero. Or Tony Hsieh, the founder ofZappos.com, the online shoe retailer that he sold to Amazon for about a billion dollars in 2009. Hsieh is a short Asian man who speaks tersely and is devoid of obvious charisma. One cannot imagine him being promoted in an American co...