Business process automation (BPA):BPAis less a single technology than a strategic approach that replaces manual processes with automated systems to streamline complex or repetitive business processes. BPA can incorporate a variety of technologies, such as robotic process automation (RPA), which e...
Business intelligence (BI) refers to the set of processes that transform vast amounts of organizational data into workable information. Through data collection, integration, analysis, and visualization, business intelligence gives organizations easy access to all information relevant to their strategic initi...
BCDR professionals can help an organization create a strategy for achieving resiliency. Developing such a strategy is a complex process that involves conducting abusiness impact analysis(BIA) and risk analysis as well as developing BCDR plans, tests, exercises and training. Planning documents --...
Workflow automationreplaces manual tasks with software that executes all or part of a process. United Foods used IBM® Cloud Pak® for Business Automation to streamline over HR, finance, and reportingworkflows, boosting productivity and driving enhanced visibility into the business’s operations. ...
A customer service manager executes the organizational strategy to support and resolve customer issues and questions. In addition to addressing customer inquiries, the customer service manager also provides feedback to the organization and identifies opportunities toimprove business practices and overall opera...
Formulates a sales management strategy to achieve those goals Executes that strategy while managing and motivating staff Evaluates and reports on sales performance, adjusting as necessary. Works with the Sales Operations to get a sales CRM to track performance and manage customer data Works with sales...
The Business Case for AI Agents The divide between AI agents and traditional AI comes down to action versus prediction. While a language model suggests what comes next, an agent makes decisions and executes them. This distinction shapes how organizations should approach implementation. ...
In a business-to-consumer (B2C) context, field marketing involves activations like free samples or demos, pop-up shops, event sponsorship, or good old-fashioned door-to-door canvassing. What does a field marketer do? A field marketer plans and executes marketing activities that involve direct,...
Remote browser isolation (RBI)applies the Zero Trust principle to web browsing by assuming no website code should be trusted to run by default. RBI loads webpages and executes any associated code in the cloud — away from users’ local devices. This separation helps prevent malware downloads,...
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